Thank you for visiting Stock PPE. Please find out returns and refund policy below.
Any products that have been purchased that are no longer wanted can be returned to us within 30 days of purchase for a refund or exchange. Please note that in order for us to accept unwanted products, they must be sealed in their original packaging and unused to be eligible for a refund or exchange. All unwanted products are subject to an inspection when they are received by our team.
Returns & Exchanges:
In the case that you would like to return a product to us, please contact our sales team on 01522 425149 or firstname.lastname@example.org. Our team will either provide you with a pre-paid returns label, or organise a collection with our couriers at a time that suits you. Please note that we are unable to accept any returned unwanted products that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes. Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.
If you experience an issue with any products that you have purchased, please contact our sales team as soon as possible on 01522 425149 or email@example.com. Our offices are open from 9am to 5pm, Monday to Friday (excluding bank holiday weekends). You may be asked to provide photos or return the product to our offices for inspection. If a fault is found during the product inspection, you will be offered either a replacement order, exchange or refund.
Although mistakes are rare, if you encounter an error with your order please contact us as soon as possible on 01522 425149 or firstname.lastname@example.org. A member of the team will then be able to investigate and rectify this for you.
Refunds are contingent upon inspection of item(s) once they are received at our head office - this includes unwanted and faulty products.